UK Vehicle Network Limited t/a KeyFleet is committed to fairness and customer service in everything we do. It's particularly important to us that our customers feel that they have been treated with courtesy, respect and fairness by our staff. Our treating customers fairly policy is set out below in accordance with the guidelines set out by the Financial Conduct Authority.
We believe customers have a right to be fully informed about:
Our staff are trained to behave and carry out any actions in a fair, honest, transparent, appropriate and professional manner.
We have a talented and committed workforce, which helps us deliver great customer service. Our team members are all fully trained and we monitor their day to day activities to improve any performance which doesn't meet our high standards. We aim to be an ethical, customer-focused company and being fair, honest and transparent is central to how we operate. In an effort to provide an industry level of service and advice all of our staff are required to achieve affiliate level status through qualification with the Institute of Car Fleet Management in addition to our status as an approved BVRLA leasing broker.
We review our policies and work ethics every year which helps us ensure that they are fit for purpose and continue to meet our customer’s needs at all time.
As part of our ongoing commitment to our customers, we'll ensure that we make it easy for customers to contact us
At UK Vehicle Network Limited t/a KeyFleet, we always strive to get it right first time, but nobody's perfect and mistakes happen from time to time. When they do, we'll act quickly to put things right, but we understand if customers need to complain - in fact, we have a policy for responding to complaints which is available on request or via our website.
UK Vehicle Network Limited t/a KeyFleet is authorised and regulated by the Financial Conduct Authority. UK Vehicle Network Limited t/a KeyFleet is a licensed credit broker and as such we may introduce you to a number of lenders and finance houses.
The Financial Conduct Authority expects an intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and if the customer asks, the, if the customer asks, the amount of the commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration.
In-line with legislation, if you would like UK Vehicle Network Limited to disclose any potential commission please make your request to our head office address on our contact page, by email to email@example.com or by telephone on 03303 13 11 11.
If you have any complaints regarding the financial structure of the finance, rental, lease or contract hire agreement that we supply to you then you are entitled to refer your complaint to the Financial Ombudsman Service (FOS): Financial Ombudsman Services, South Quay, 183 Marsh Wall, London E14 9SR.
In addition, we are also members of the British Vehicle Rental & Leasing association, the BVRLA, who offer a conciliation service. To contact the BVRLA with your complaint please write to the Chief Executive, BVRLA, River Lodge, Badmington Court, Amersham, HP7 0DD quoting our membership number of 1880.
* All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.
28 Manor Court
Salesbury Hall Road
UK Vehicle Network Limited, t/as KeyFleet is authorised and regulated by the Financial Conduct Authority. UK Vehicle Network Limited t/a KeyFleet is a licensed credit broker, not a lender, and as such we may introduce you to a number of lenders and finance houses.
BVRLA Membership No: 1880 | Financial Conduct Authority FRN No:714978 | Company Registration No: 06530494 | ICO Registration No: Z1262047 | VAT No: 928956956 | Association of Car Fleet Operators Member. Training provided by the Institute of Car Fleet Management.
Registered in England & Wales | Registered office: Suite 28, Manor Court, Salesbury Hall Road, Ribchester, Preston, PR3 3XR
Copyright © 2018 KeyFleet, All rights reserved.